Frequently Asked Questions (FAQ)
Are the laptops new or used?
All laptops sold by the Laptop Wala are refurbished or used. Each device is tested, cleaned, and verified before sale.
What is the warranty on laptops?
We offer a warranty ranging from 1 to 3 years, depending on the segment and model. Warranty details are mentioned on each product page.
Can I return the laptop?
Returns are only accepted if the product is fully defective. Minor scratches or cosmetic issues are not eligible for return. Please see our Refund & Return Policy for details.
Do you provide Cash on Delivery (COD)?
No, we do not offer Cash on Delivery. We accept EMI, UPI, Credit Card, and Debit Card payments.
Is Windows installed on the laptop?
Most laptops come with a genuine Windows operating system pre-installed. Please check the product description for details.
How do I contact support?
You can reach us at info@thelaptopwala.in for any support or queries.
Are chargers and accessories included?
Yes, all laptops come with a compatible charger. Other accessories are included if mentioned in the product description.
How long does delivery take?
Delivery usually takes 3–7 working days after dispatch, depending on your location.
Can I get a GST invoice?
Yes, we provide GST invoices on request. Please mention your GST details while placing the order.
Is EMI available?
Yes, EMI options are available on eligible cards and payment methods.
How do I track my order?
Tracking details will be shared by email or SMS once your order is shipped.
Are there any hidden charges?
No, there are no hidden charges. All prices and shipping fees are clearly mentioned at checkout.