Refund & Return Policy

Warranty

All laptops sold by the Laptop Wala come with a warranty ranging from 1 to 3 years, depending on the segment and model. Please check your product page for the exact warranty period.

Replacement Policy

• Replacement is provided only if the product is fully defective (not working as described or fails to power on).
• No replacement or return for minor scratches, marks, or cosmetic issues that do not affect performance.
• Replacement is subject to availability of a similar model. If not available, a refund will be processed.

Refund Process

• Refunds are processed within 3–7 business days after the returned product is received and inspected.
• Refunds are issued to the original payment method only.

How to Raise an Issue

• Customers must lock their issue in the official laptop portal provided by the Laptop Wala within the warranty period.
• Issues reported after the warranty period or not logged in the portal will not be eligible for replacement or refund.

This policy is designed to be fair and transparent. Please read all terms carefully before making a purchase. For any questions, contact us at info@thelaptopwala.in.